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Shipping & Returns Shipping & Returns


Shipping charges and / or management are not included in the price and you will be shown before completing your purchase, depending on the shipping address for each order. .

Ways and shipping deadlines

The goods are shipped to the shipping address that we´ve indicated in the order. In the case of making an order for several items with different availabilities, the deadline for the issue will take into account the expected delivery longer. In exceptional cases, Calzados Malaca reserves the right to break down the order, sending all available items and leaving a second shipment yet, the articles are not available. In this case, the second shipment will be made at no additional cost.

We suggest different modes of transmission for you to receive your order in the most comfortable and suitable to your needs. From your Shopping Cart you can select the type of delivery you want depending on the area and the delivery mode you prefer.

Express home delivery: For transportation and delivery of shipments, we chose the courier company SEUR. For orders shipped from our warehouse Monday through Thursday, SEUR delivered to the address given on the day after such issuance, before 19:00 hours. For orders shipped from our warehouse on Fridays or before holidays, SEUR delivered at the address indicated on the following Monday or next business day before 19:00 hours, respectively. SEUR does not deliver on Saturdays, Sundays or holidays.

Right of withdrawal

If you are dissatisfied, you need to return your purchases in in our own online store or shop for shoes Malacca. In the second case, should contact our Customer Service on Tel 959 550 193, who will send a return authorization number that will be presented in the store. Instead, the products bought in Malacca Shoe Store can not be returned in the online shop, so only accept returns of items purchased exclusively on

The deadline to request a refund provided within 7 working days from receipt of order.

Circumstances that may cause a refund are:

  • If the product you have requested does not satisfy you: You can return via courier to Calzados Malaca. We refund the product but not the postage paid when ordering.

  • Defective Product Origin: After reception, Calzados Malaca will send another product. In this case the change shall be provided for the same item or reference. Only you will be billed the first shipment, taking charge of freight Calzados Malaca for the return and new shipment. If you wanted to make a change for another item, the cost of returning and new shipment will not be given by Calzados Malaca

  • Product which, by mistake, not that of the order: Calzados Malaca bear the costs of collection and delivery of the wrong product corresponding to the order placed.

  • If it is a gift may be changed if the product has been unsealed and provided it is in perfect condition. Never be refunded the purchase but the change may be effected by an item of equal or greater amount. Shipping costs and the price difference if any, shall be borne by the person making the change.

  • Repayment of amounts paid

    Reimbursement will be made via the payment method you used in the purchase, except in the case of payment on delivery. In this case the refund will be made via wire transfer. In the case of full or partial payments made through gift certificates, they can not be repaid either in cash or by transfer or by card. Reimbursement for purchases made through gift check will be carried out exclusively by a gift check for the same amount to pay with that method of payment.

    Calzados Malaca not return the amount or perform any forwarding of merchandise until it is received and verified the state of packaging and accessories item being return or exchange in our stores. The price to be refunded is the one originally contained in the order, excluding transport costs, which will only be returned if they Calzados Malaca is responsible for the cause of returning the product. Once verified the correct state of the returned product Calzados Malaca for repayment of the amount within 30 days.

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    M-980/rojo Leather with shoelaces
    M-980/rojo Leather with shoelaces